Vape Lab Nairobi Terms and Conditions – Orders, Returns & Age Policy

Our policy

Vape Lab Nairobi – Terms & Conditions

Effective Date:01/10/2026

Business Name: Vape Lab Nairobi

Location: Nairobi, Kenya

Platform: website, social media, and digital channels

1. Agreement to These Terms

By accessing, purchasing from, or interacting with Vape Lab Nairobi—whether online vape shopping, or through social media—you agree to be bound by these Terms & Conditions. If you do not agree, you must discontinue use of our services immediately.

2. Eligibility & Age Verification

  • Our products are strictly for adults aged 18 years and above.
  • By purchasing, you confirm that you meet the legal age requirement under Kenyan law.
  • We reserve the right to request valid government-issued identification at any point.
  • Any false declaration of age will result in order cancellation without refund.

3. Product Nature & Health Disclaimer

  • Vape products may contain nicotine, an addictive substance.
  • Vape Lab Nairobi does not claim that vaping is safe or a medical alternative.
  • Products are sold “as is” and are intended for informed adult consumers.
  • We are not responsible for misuse, modification, or unintended application of any product.

4. Orders, Pricing & Availability

  • All prices are listed in Kenya Shillings (KES) with VAT inclusive.
  • Prices, product availability, and specifications may change without notice.
  • We reserve the right to:
  • Limit quantities per customer
  • Refuse or cancel orders suspected of fraud or resale

An order is only confirmed once payment is successfully received.

5. Payments

We accept approved payment methods including:

  • Mobile money (M-Pesa)
  • Bank transfer
  • Cash
  • Other methods as communicated at checkout

All payments must be completed in full before dispatch or collection.

6. Delivery, Collection & Risk Transfer

  • Delivery timelines are estimates, not guarantees.
  • Risk of loss transfers to the customer upon delivery or pickup.
  • Vape Lab Nairobi is not liable for delays caused by couriers, force majeure, or incorrect delivery details provided by the customer.

7. Returns, Exchanges & Refund Policy

Due to the nature of vape products:

  • No returns on:
  • Opened e-liquids
  • Used coils, pods, or disposables
  • Exchanges are considered only if:
  • The product is defective upon arrival
  • The issue is reported within 24 hours of receipt
  • Refunds, if approved, are processed via the original payment method.

8. Product Authenticity & Modification Warning

  • Vape Lab Nairobi sells original products only.
  • Any modification, tampering, or third-party alteration voids all responsibility and warranty.
  • Battery misuse may result in injury—customers assume full responsibility for safe handling.

9. Intellectual Property

All content associated with Vape Lab Nairobi—including logos, images, product descriptions, and branding—is our intellectual property and may not be copied, resold, or used without written permission.

10. User Conduct

You agree not to:

  • Use our platforms for unlawful purposes
  • Provide false information
  • Harass staff or misuse customer support channels
  • Attempt to resell products without authorization

We reserve the right to block or ban users who violate these rules.

11. Limitation of Liability

To the maximum extent permitted by law:

  • Vape Lab Nairobi shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability shall never exceed the value of the product purchased.

12. Privacy & Data Handling

Customer information is handled in accordance with applicable data protection laws. We do not sell personal data to third parties. Limited information may be shared with delivery partners solely to fulfill orders.

13. Regulatory Compliance

Customers are responsible for ensuring that purchasing and using vape products is legal in their jurisdiction. Vape Lab Nairobi operates in accordance with Kenyan regulations as understood at the time of sale.

14. Termination of Access

We reserve the right to suspend or terminate access to our services without notice if these Terms are breached.

15. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Kenya, and any disputes shall be resolved under Kenyan jurisdiction.

16. Amendments

Vape Lab Nairobi may revise these Terms at any time. Updated versions will be effective immediately upon publication.

17. Contact Information

For questions, complaints, or support:

Vape Lab Nairobi

📧 info@vapelab.co.ke

📞 +254716505798

📲 +254706002444

🌏https://vapelab.co.ke/